Have had to have tech out twice since we bought this machine in March. Now a third time, except the tech wont respond.
We email the issue 11/2, did not receive a call or response. Called two weeks later, was given a service ticket number (which was also 2 weeks ago). We are still waiting. It has been a month since we first requested service.
This has been our experience all along. Poorly built machine, even worse service. Easily the worst buying experience of my life. Bought a Walmart machine years before this, thought we could upgrade this time.
More money, horrible product, nonexistent service.
Thank you Nordictrack, I will be sure to never buy one of your products ever again. Now come fix or refund the bad one I did buy!
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