The worst service from NordicTrack - Waiting to Return Treadmill to company.
I ordered a NordicTrack Treadmill on march 16, 2019: Order No. NT280****, Cost with taxes $2,027.23.
Plus installation/set up charge $199.99. Treadmill arrived at my home 1:00 PM on March 28, 2019 from Nonstop Delivery, Inc; Receipt #3145**** and left at 7:00 Pm and treadmill was not install or working. Delivery Company had two men and they stated they never put a treadmill together before. I call NordicTrack on next day to inform them that I had paid for installation/set up and it was not done.
I called NordicTrack on April, 4, 5, 6, 7, and 8 of 2019. I spoke to Sherry on the phone and she set up a date for a person to come out and install treadmill. The person never showed up and I called Sherry again and no one ever showed up. I called Nordictrack again this time I spoke to Christy and she sold me a warranty 179.99 on the treadmill and she set up a date and time that person would be out to install treadmill, again no one showed up.
I called NordicTrack again this time I spoke to a Sales manager (ken); I explained to sales manager that I was trying to get a refund at this point because the treadmill I purchase was not working and had not been set up. I was put on hold for 65 minutes and no one ever answer the phone. I called from another phone and was again put on hold and did not get any service or anyone answer the phone. I am a 71 year old man and do not know how to setup a treadmill.
I explained this when I ordered the treadmill and informed them I would need a set up of the treadmill. I paid the price of set up and no one ever set the treadmill up and made numerous appointments for set up and no one showed up to my home. I paid for a service and I never received the service and paid for a treadmill that do not work. I have request a refund from NordicTrack company.
Still getting the run around and have not received any call reference pick up of treadmill.
Treadmill still have not been pick up by Nordictrack. I will never order anything from this company.
Reason of review: Poor customer service.
Monetary Loss: $2027.
Preferred solution: Full refund.
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