133 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I ordered a NordicTrack Treadmill on march 16, 2019: Order No. NT280****, Cost with taxes $2,027.23.

Plus installation/set up charge $199.99. Treadmill arrived at my home 1:00 PM on March 28, 2019 from Nonstop Delivery, Inc; Receipt #3145**** and left at 7:00 Pm and treadmill was not install or working. Delivery Company had two men and they stated they never put a treadmill together before. I call NordicTrack on next day to inform them that I had paid for installation/set up and it was not done.

I called NordicTrack on April, 4, 5, 6, 7, and 8 of 2019. I spoke to Sherry on the phone and she set up a date for a person to come out and install treadmill. The person never showed up and I called Sherry again and no one ever showed up. I called Nordictrack again this time I spoke to Christy and she sold me a warranty 179.99 on the treadmill and she set up a date and time that person would be out to install treadmill, again no one showed up.

I called NordicTrack again this time I spoke to a Sales manager (ken); I explained to sales manager that I was trying to get a refund at this point because the treadmill I purchase was not working and had not been set up. I was put on hold for 65 minutes and no one ever answer the phone. I called from another phone and was again put on hold and did not get any service or anyone answer the phone. I am a 71 year old man and do not know how to setup a treadmill.

I explained this when I ordered the treadmill and informed them I would need a set up of the treadmill. I paid the price of set up and no one ever set the treadmill up and made numerous appointments for set up and no one showed up to my home. I paid for a service and I never received the service and paid for a treadmill that do not work. I have request a refund from NordicTrack company.

Still getting the run around and have not received any call reference pick up of treadmill.

Treadmill still have not been pick up by Nordictrack. I will never order anything from this company.

Reason of review: Poor customer service.

Monetary Loss: $2027.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

NordicTrack Reviews

  1. 281 reviews
  2. 89 reviews
  3. 34 reviews
  4. 13 reviews
  5. 18 reviews
NordicTrack reviews