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I ordered my Nordictrack FreeStride Trainer on 1/1/17. I did not receive this item until 1/27/17. I paid to have this product delivered into my home and the delivery service said they could not bring it into my home; the furthest they could bring it was into my garage....
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1.0
I didn't like
  • Worst customer service
#1003569
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Purchased a Nordic Track for my mom for Christmas. By the second week of January, it was broken. After 2 weeks of horrible customer service, found out it was a broken motor. Really? In one month? They wanted $150.00 just to come out and diagnose the problem. On a brand...
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#1002413
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My treadmill was delivered in July of 2016. By November 2016, it was not working at all. In order to get the machine serviced, we had to "trouble shoot" to determine which parts to order- Nordic track won't send a serviceman unless u order the parts ahead of time and...
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2.2
#1001702
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Nordictrack Treadmill Review

Nordictrack
#802874
1.0
Details
very disatified customer. My treadmill is 2 years old. I have called for someone to repair it 4 times and 2 of those was the motor replaced in four months. I am 150 lbs and walk about 3 miles a day on it. What's wrong with this picture!!! Piece of junk!!!
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Discounts and Special Offers
Reliability

Nordictrack Treadmill Review

Nordictrack
#798507
All around 100% horrible customer service!!!! I still have yet to recieve my treadmill and I am already furious!!!!!
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Nordictrack Treadmill Review

Nordictrack
#607589
It sounds like all you ppl are too fat to be using a treadmill... I've had mind for 4 yrs and runs like a champ.. maybe you need to start pounding the pavement outdoors instead of hiding inside
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Nordictrack Treadmill Review

Nordictrack
#605401
1.0
Details
We bought the 1750 commercial treadmill and it has never worked. Customer service sucks and had no luck trying to return it. Can't believe such a big name is such ***. Hope what comes around goes around.
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Customer service
Diversity of Products or Services
I have the nordic track inclune trainer and within the first year it stopped working, twice. The first time, the belt just stopped running prperly and made a funny buzzing noise. I called customer service and hatld to wait a month before someone came to look at it...
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2.3
#1000136
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We purchased our treadmill from NordicTrack in early December and were told it would be delivered before Christmas. According to the shipping emails we received it arrived at the local company, MDX, on December 20th. MDX was supposed to do the “White Glove” delivery...
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1.0
I didn't like
  • Lack of timely refund
  • Customer service
#994731
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Nordictrack - Ripped Off for a product that didnt do as promised
Bought treadmill in NOV 2016. Was supposed to be able to Bluetooth you tablet and heart rate monitor. Just bought a new tablet and tried to sync following the instructions. Instructions refer to a button that is NOT there. I check manual online to find whole section...
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2.2
I didn't like
  • Fact customer service did not know this product
#994457
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I ordered an elliptical over a month ago, very time I chatted or called them I received a different answer.." it will be delivered tomorrow" one rep told me it was already delivered, really when? it isn't at my house .. waited on hold for over a hour the last time I...
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#990662
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They are full of lies, horrible employee's, horrible management, and nothing they say about delivery time, money refund, or people returning your call to assist are true. You will wait at least an hour on hold to talk to someone who will be nothing but rude to you and...
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1.0
I liked
  • Life before buying this treadmill
#989299
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My Nordic Track FreeStride 7 has been nothing but a headache. This could have been avoided with a little investigation. I would make sure to look at all of the independent reviews for Nordic Track. The equipment I purchased was poorly built and the service has been a...
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MarkGoldbergMD
MarkGoldbergMD

They eventually gave me a full refund for the unit.

h.kitchener
h.kitchener

Thanks for the heads-up.

1.1
I didn't like
  • Defective product and poor build
  • No product support
  • How the call was handled
#988018
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I had ordered my Treadmill over a month ago. The delivery date stated that it would be delivered in 2 weeks. Well, here I am still waiting for my treadmill and today is the 7th of January. For a big company that has decent equipment, their use of third parties to...
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Anonymous
Anonymous

Holy *** ...I've been on hold for 30 minutes...I bought my Xi9 in early December and I still haven't got it...I'm done I can't take anymore!! I can't believe I might be on ho...

1.5
I liked
  • Financing
I didn't like
  • Slow delivery and poor customer service time
#987030
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