filters
state:
Show
city:
Show
product:
Show
Show

Nordictrack - Customer service sucks

Worst the worst customer services around. On hold 3 times for a total of 1 and half after they transferred me 3 times. Unbelievable bad customer services
2.3
Details
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1185816
Reply to reviews
Bought a Grand Enduro Bike December 31, 2017, it shipped pretty quickly, we got it put together and I don't like it. All I want to do is return my bike within the 30 days of purchase and literally, NO ONE answers the phone. I don't know what to do because I feel like...
Read more
1.0
#1183508
Reply to reviews
I ordered the Nordic trac 7.5 on Dec 5. The unit was delivered on Dec 15. I assembled most of the equipment the following day, Dec 16. I was not able to complete the elliptical machine assembly due to a defective component- display control panel. The diagram shows...
Read more
1.0
I didn't like
  • Extremely poor customer service
#1181256
Reply to reviews
First of all anytime you call Nordictrack expect at lease 59 minuets wait. And then get transferred to another 59 minuets wait. I ordered my $3000 incliner Dec 7. Didn’t get it until I called numerous times. So delivery 39 days later.They set it up for free which is...
Read more
#1179357
Reply to reviews
Ordered treadmill first week in December told we would be hearing from them shortly heard from no one made 4 telephone calls were on hold for long periods of time told there would be a shipment from the warehouse the beginning of January we did not receive our...
Read more
#1176758
Reply to reviews
After ordering a rowing machine from Nordictrack on 12/30, I still have not received my order due some difficulties with the shipping company. Between the shipping companies (there are 2, one delivers to another which then delivers to my home) and Nordictrack no...
Read more
1.6
I didn't like
  • Customer service
  • Delivery service
#1174999
Reply to reviews
Given wrong dimensions to a NordicTrack machine stuck on our doorstep. Told we have to leave there for a week despite impending snowstorm. Told its our responsibility if anything happens to it while out there. My wife outside crying, trying to tape your box together....
Read more
1.9
I didn't like
  • Customer service
  • Poor return policy
  • Mistreated by phone operator - blamed for company error
#1174312
Reply to reviews
Incredibly Inadequate Customer Service department. Expect to be kept on hold - even if you want to order something! I have waited over 30 days since I ordered my treadmill, and I still haven't received my product. They use a delivery system, that is incredibly slow and...
Read more
2.1
#1171586
Reply to reviews
On 11/22 we ordered a treadmill. No contact for 2 weeks. After numerous calls (being put on hold 30-45 min each time), they promised someone would call back...NOTHING. Finally 12/22 got it delivered...paid for White Glove Service/Assembly...they just took the stuff out...
Read more
1.0
#1170906
Reply to reviews
I purchased a NordicTrack GX 4.6 Pro stationary bicycle for approximately $1,000.00 in July of 2017. The bike's resistance failed in December of 2017, I have called, and called, and called customer service only to listen to, "we are experiencing higher than normal call...
Read more
1.7
#1169715
Reply to reviews