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Have been trying for 4 days to speak to someone in customer service. In que for a total of 4 hours with the hope that someone will answer. Finally, I called sales and got right through (go figure). The sales rep transferred me and said it should only be a 3 to 5 minute...
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Company wrote 0 public responses to the review from Dec 12.
Anonymous
Anonymous

I am having the same experience. Totally frustrated. I have a brand new treadmill that is missing a key so I cannot use it. It is going on three weeks now. Please dont buy fro...

#1421640
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C9.5 elliptical is a piece of junk. Started breaking down within the first 2 months. Service line is a joke; have you a lunch packed and plenty of Sudoku puzzles handy, you will be on perpetual hold. Once you get through, you will be bashing your head against the wall....
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Company wrote 0 private or public responses to the review from Dec 06.
#1416975
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NordicTrack - Worst company ever

Dont waste your money and time with this company. Go read all the horrible reviews and complains from all the anger customers. I wish i did my homework before i bought their products
Company wrote 0 public responses to the review from Nov 24.
1.0
Details
Additional Fees
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Staff
Warranty
#1407038
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My husband and I decided to purchase the Nordictrack Treadmill C990. We received the delivery date and time window. The time window was supposed to be between 2pm-4pm. The treadmill was never delivered. The shipping company never called. The delivery time tracking kept...
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Company wrote 0 private or public responses to the review from Nov 07.
Anonymous
Kathleen Mahoney-Locke

Also says on their website that there is a 30 day money back guarantee. How are they returning my money but still going to charge me $306?

1.0
Bedminster Township, New Jersey
I didn't like
  • Poor billing practices
  • Return policy is asinine
#1395743
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NordicTrack - Brand New Unusable Bike!
NordicTrack - Brand New Unusable Bike!
I ordered a brand new Commercial VU 19 bike and after spending over $1000.00 it does not work on arrival. The touchscreen console will not start up properly and it appears the main home screen is missing and Ifit does not launch. After troubleshooting over the phone...
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Company wrote 0 private or public responses to the review from Sep 28.
1.8
#1368070
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NordicTrack - Still waiting on my refund!

I ordered this machine..A day later, I call in to cancel the order. They say they were unable to reverse and cancel my order. Really. Said it would take 2-3wks to process the return. 2 weeks later I see they refunded AND took it back?! I email and call in and they were unavailable due to a company party. Wtf. I am still pissed it’s almost a month now. Will call in tomorrow and they better refund me my $650!
Company wrote 0 public responses to the review from Sep 05.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1346893
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NordicTrack - Very poor quality product
NordicTrack - Very poor quality product
NordicTrack - Very poor quality product
I bought i T23 Treadmill from Nordic Track (aka Icon fitness in the UK. After about two years there was a massive bang from the back of the track and it started making a massive squeaking noise. After about 3 years the deck snapped in two. I decided to repair it my...
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Company wrote 0 private or public responses to the review from Aug 31.
2.9
I liked
  • When it worked it the online runs were really good
I didn't like
  • Bad software
  • Bad quality product
#1343595
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I’ve had their Freestride trainer for at 2 years. It’s broken 6 times. I’m sure it would’ve broken more than that if I hadn’t spent 4 months waiting for them to ship a part that they did not have in stock. When I call them, they want me to play role of technician...
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Company wrote 0 private or public responses to the review from Aug 18.
1.2
#1333297
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So, to those considering buying that pretty X22i Norictrack product, Don't! If your lucky and everything works your ok, if not, understand that customer service is non-existent. So, your going to buy it anyway! 1) Do NOT finance though Nordictrack. Use your own credit...
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Company wrote 0 private or public responses to the review from Aug 01.
Anonymous
EE

This review literally just saved me from making a $3600 mistake. Now I know why I cannot find any TRUE customer reviews of the X22i. NONE on their website, and the only “revie...

1.3
#1318360
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Contact NordicTrack

Mailing Address:
ICON Health & Fitness Customer Service D
1500 South 1000 West
Logan, Utah 84321
United States
Phone:
(800) 862-3348
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I purhaced a Wesley brand exercise bike from Walmart. In 3 months time the axle on the main wheel broke. As the axle is not readily visible it was not easy to tell what had happened. I set the bike aside to look at it after all the other fires I have going got under...
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Company wrote 0 private or public responses to the review from Jul 17.
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