NordicTrack Reviews and Complaints
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Customers don't like
- Customer service
- Icon poor customer service
- Worst customer service
Customers like
- Life before buying this treadmill
- Machine
- When it worked it the online runs were really good
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This has been the worst experience Ever. I paid extra to have my machine assembled only to have it delivered and the delivery company tell me they are not going to do it, that I had to contact Nordictrack. After several hours on the phone with them and missing a day...
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NordicTrack - Believe the negative reviews
I placed an order for a piece of NordicTrack equipment that had previously shown to be on backorder. The backorder was lifted on the web site and I called then and was told that the product was in fact now in stock and available for delivery. After two weeks of waiting I called and they admitted that the product was in fact still on backorder. I cancelled my order at this point. I believe that they deliberately mislead me to get me top place an order. After dealing with them my opinion is that the negative things on line about this company are true. I would stay away.
Purchased a NordicTrack stationary bike. The resistance controls were not functioning properly. Tried calling ICON customer service. Waited on hold for about an hour and finally gave up. Tried the chat function and the screen indicated that the wait to get somebody via...
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NordicTrack - No customer service
I purchased a Nordictrack E7.52 last year and registered it properly, but Nordictrack will not let me contact them with my problem. The phone contact says they cannot find my account and the website says I have already regestered the product.
I purchased a $599.00 NordicTrack treadmill model #8325016.1 at my local Sears. Brought it home, set-up was simple and at first enjoyed how it worked. Then one day out of the blue it stopped working and it was less than 2 years old. Display unit lit up as it should,...
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I bought a treadmill, the commercial 2450 in Aug. It has stopped working twice. The first time, I was on hold for 2 hrs. and all they could suggest was turning it off and on. A few days later, it started working again. Last Monday, it failed again and will not work. On...
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NordicTrack - Very disappointed customer
I ordered your s22i studio cycle on December 19 and still have not received delivery. Your customer service is horrible and they don't seem to care that they leave you on hold for an indefinite period of time. If I had known it was going to be this difficult to get information on my order I would have never ordered from your company. No one seems to know any details. One person tells me it's out for delivery and another tells me it hasn't left the warehouse. You should be ashamed of the service that you DO NOT provide to your customers.
NordicTrack - Purchased a Nordic Track X22I and received a broken machine
I get a new machine that does not work! After 45 minute waits on the phone I am then told I have to wait 2 -3 weeks for replacement parts!!! ARE YOU FU*&%ING KIDDING ME? I am in my 2nd week now and called Nordic today and again waited an hour on the phone and now told have to wait 3-4 weeks for machine to be picked up! I am being proactive and filed a complaint with better business bureau today. Nobody needs to look at Nordic track. 
I liked
- Brand new machine sent are broke
- Free finance
- Long waits on phone
First, I would like to make it very clear this review has nothing to do with the quality of the equipment. We purchased an S22i Commercial Bike and so far it is great. Also, the company arranging the delivery and install was great (Last Mile Home). This review is...
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Product
I liked
- S22i
- Delivery & installation
I didn't like
- Support from sales
- Being ignored by managers
- Sales team
Sent from my iPad Begin forwarded message: From: Angila Kirkessner Date: January 13, 2019 at 11:04:24 AM EST To: service@iconfitness.com, clogan@iconfitness.com, joeldewberry@iconfitness.com, swatterson@iconfitness.com Subject: Customer complaint filed with Better...
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You sent something that important via e-mail ? That should have been place in WRITING and served via Certified Mail Return Receipt Requested. You must establish a legally veri...