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I ordered this machine..A day later, I call in to cancel the order. They say they were unable to reverse and cancel my order. Really. Said it would take 2-3wks to process the return. 2 weeks later I see they refunded AND took it back?! I email and call in and they were...
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1.0
#1346893
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NordicTrack - Very poor quality product
NordicTrack - Very poor quality product
NordicTrack - Very poor quality product
I bought i T23 Treadmill from Nordic Track (aka Icon fitness in the UK. After about two years there was a massive bang from the back of the track and it started making a massive squeaking noise. After about 3 years the deck snapped in two. I decided to repair it my...
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2.9
I liked
  • When it worked it the online runs were really good
I didn't like
  • Bad quality product
  • Bad software
#1343595
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I’ve had their Freestride trainer for at 2 years. It’s broken 6 times. I’m sure it would’ve broken more than that if I hadn’t spent 4 months waiting for them to ship a part that they did not have in stock. When I call them, they want me to play role of technician...
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1.4
#1333297
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So, to those considering buying that pretty X22i Norictrack product, Don't! If your lucky and everything works your ok, if not, understand that customer service is non-existent. So, your going to buy it anyway! 1) Do NOT finance though Nordictrack. Use your own credit...
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1.2
#1318360
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I purhaced a Wesley brand exercise bike from Walmart. In 3 months time the axle on the main wheel broke. As the axle is not readily visible it was not easy to tell what had happened. I set the bike aside to look at it after all the other fires I have going got under...
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#1305890
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I purchased a NordicTrack elliptical, only to find out that I needed spend another $200 for iFit. The iFit cost as much as a gym membership. Not discouraged ,determined to make myself skinny I paid the $200 ransom for the software for one year. Keep in mind I bought...
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4.0
#1295993
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I ordered an elliptical in April 1, 2018. It finally arrived May 23rd, 2018 I had a friend at my place to receive the delivery and paid extra to have the elliptical set up. I arrived home to the BIGGEST treadmill I have ever seen sat up literally 6" in front of my...
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#1291062
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This machine on a scale of 1 to 10 in a minus 5. The company is a joke. Customer Service doesn't return correspondences. The machine is a 500-pound paperweight. DON'T BUY THIS PRODUCT!!!! in a 30-minute workout the machine rocks backward 10 to 20 feet. It is wearing a...
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#1289671
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We received a C7.5 elliptical at the end of February. It is now June 19th, and we are still awaiting parts so we can use it. It came with concealed damage, I tried to assemble it without success, and after using their horrible long-wait customer service line and trying...
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1.0
I didn't like
  • Service and repair
#1283374
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Contact NordicTrack

Mailing Address:
ICON Health & Fitness Customer Service D
1500 South 1000 West
Logan, Utah 84321
United States
Phone:
(800) 862-3348
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Called to return faulty bike , wouldn’t answer phone for 2 weeks, finally was able to talk to someone on the 29th day . Was told they would cancel and refund , and schedule to pick bike up. Never came to get it , they said we refunded the money to their bank they use ,...
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1.0
#1268101
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