NordicTrack Reviews and Complaints
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Customers don't like
- Customer service
- Icon poor customer service
- Worst customer service
Customers like
- Life before buying this treadmill
- Machine
- When it worked it the online runs were really good
I ordered a brand new Commercial VU 19 bike and after spending over $1000.00 it does not work on arrival. The touchscreen console will not start up properly and it appears the main home screen is missing and Ifit does not launch. After troubleshooting over the phone...
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I ordered this machine..A day later, I call in to cancel the order. They say they were unable to reverse and cancel my order. Really. Said it would take 2-3wks to process the return. 2 weeks later I see they refunded AND took it back?! I email and call in and they were...
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I bought i T23 Treadmill from Nordic Track (aka Icon fitness in the UK. After about two years there was a massive bang from the back of the track and it started making a massive squeaking noise. After about 3 years the deck snapped in two. I decided to repair it my...
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I liked
- When it worked it the online runs were really good
I didn't like
- Bad software
- Bad quality product
I’ve had their Freestride trainer for at 2 years. It’s broken 6 times. I’m sure it would’ve broken more than that if I hadn’t spent 4 months waiting for them to ship a part that they did not have in stock. When I call them, they want me to play role of technician...
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So, to those considering buying that pretty X22i Norictrack product, Don't! If your lucky and everything works your ok, if not, understand that customer service is non-existent. So, your going to buy it anyway! 1) Do NOT finance though Nordictrack. Use your own credit...
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I purhaced a Wesley brand exercise bike from Walmart. In 3 months time the axle on the main wheel broke. As the axle is not readily visible it was not easy to tell what had happened. I set the bike aside to look at it after all the other fires I have going got under...
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Product
I purchased a NordicTrack elliptical, only to find out that I needed spend another $200 for iFit. The iFit cost as much as a gym membership. Not discouraged ,determined to make myself skinny I paid the $200 ransom for the software for one year. Keep in mind I bought...
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I ordered an elliptical in April 1, 2018. It finally arrived May 23rd, 2018 I had a friend at my place to receive the delivery and paid extra to have the elliptical set up. I arrived home to the BIGGEST treadmill I have ever seen sat up literally 6" in front of my...
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This machine on a scale of 1 to 10 in a minus 5. The company is a joke. Customer Service doesn't return correspondences. The machine is a 500-pound paperweight. DON'T BUY THIS PRODUCT!!!! in a 30-minute workout the machine rocks backward 10 to 20 feet. It is wearing a...
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We received a C7.5 elliptical at the end of February. It is now June 19th, and we are still awaiting parts so we can use it. It came with concealed damage, I tried to assemble it without success, and after using their horrible long-wait customer service line and trying...
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