NordicTrack Reviews
NordicTrack Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTaking advantage of customers
User's recommendation: boycott Nordic track until customers are respected again.
I purchased one back in 2013 also. Experienced numerous issues, and the service dept was terrible.
They kept sending us things to replace ourself. Once sent a technician. Still have experienced numerous issues over the years. Now, in 2019, it may run for 10 min then stop.
Just now getting it out of house to haul away (a task because it is big and heavy) It’s junk. Buyer beware, do not purchase!!
PissedConsumer2903684 Can you let us know what kind of seats you were purchasing from Amazon to replace the bike seat on this unit? We use standard sizing for all our bike seats in order to enable our consumers to customize their experience for whatever their personal preferences.
The Amazon seats you were purchasing may not have been standard US sizing. We’re glad you found a seat that works best for your personal preferences and are happy we were able to offer you more complimentary membership to iFIT. That rocks! Let us know if you have any additional questions about your equipment.
You can email us at ce@NordicTrack.com. Keep up your awesome motivation.
We are rooting for your fitness goals! Thanks - NordicTrack
PissedConsumer2903684 Can you let us know what kind of seats you were purchasing from Amazon to replace the bike seat on this unit? We use standard sizing for all our bike seats in order to enable our consumers to customize their experience for whatever their personal preferences.
The Amazon seats you were purchasing may not have been standard US sizing. We’re glad you found a seat that works best for your personal preferences and are happy we were able to offer you more complimentary membership to iFIT. That rocks! Let us know if you have any additional questions about your equipment.
You can email us at ce@NordicTrack.com. Keep up your awesome motivation.
We are rooting for your fitness goals! Thanks - NordicTrack
PissedConsumer2902147 We’re sorry the elliptical unit you received did not work when you received it and has had multiple repairs. This is highly unusual and we want to assure you that we care about your fitness goals and want to make this right asap.
A refund or replacement is an available option. Please send us an email to our Customer Experience team at ce@NordicTrack.com with your personalized case #1-R101677 to expedite your care.
Let’s get you a working machine so you can get working toward that fitness routine that motivated you to make this purchase. Thanks - NordicTrack
- Terrible cusomer service
- Nordictrack
Needed info on replacement console for a U300 bike, and power cord.
User's recommendation: forget about contacting Nordic Track. They never answer timely. .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHeather G Lah We have noticed your copy/paste review on other online platforms and are taking action now to address your concerns. To best serve you, we need to discuss this in further detail.
Please reach out to us at ce@NordicTrack.com with the case #1-R101651 so we can better assist you in your situation. Thanks - NordicTrack
- Service and repair
- Horrible experience with company
- Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGustavo T Sep We are sorry for any misunderstanding about this elliptical’s capabilities. The Bluetooth work mark and logos are included on this machine to indicate that ability this elliptical has to connect via bluetooth to a smart heart rate monitor.
For the sound system, you can play music or audio books through the console system by plugging in a 3.5 mm male audio cable and your personal audio player to listen to the sound through the elliptical sound system. Was the bluetooth your only concern? Have you already returned this product? Let us know how we can assist you further.
Also, in order to ensure that we are posting accurate information on the product page, will you let us know where you purchased this elliptical? If it states inaccuracies anywhere, we would like to make this correction to avoid any further misunderstandings.
You may email us at ce@NordicTrack.com with the case #1-R101634. Thanks - NordicTrack
- There are no pros to this
- Misrepresentation of equipment specs
Warranty
User's recommendation: Buy extra warranty.
- When it worked it the online runs were really good
- Defective product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDebe D. We are sorry to hear that you never received the treadmill you purchased from us and that this case was not handled to your satisfaction.
Our member care would like to look into your service in more detail and get to the bottom of what happened here.
Please contact us directly to expedite your service at ce@NordicTrack.com with the case #1-R101400 so we can resolve this issue appropriately. Thanks -NordicTrack
Companies Similar to NordicTrack
ProForm
“DO YOU UNDERSTAND THAT BY TAKING MY MONEY FOR A SERVICE, THEN NOT EVEN CONTACTING ME OR DOING THE...“
Peloton
“UPDATE: after a few email exchanges with their customer service managers I was given a repair...“
Bowflex
“I received a Schwinn IC4 bike in February. It shortly after being used the bike was broken. I have tried...“
Weslo
“On September 26, 2020 I purchased and registered the first DEFECTIVE equipment from Walmart at the price...“
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAwesome Customer Service
User's recommendation: Reach out to customer service they are great.
Dispute charge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRachel We are sorry to hear that your treadmill turns off during manual runs and that you are having to wait for a technician. Due to the increase of in-home fitness and the Covid-19 Pandemic, service and technician times have been slightly delayed.
We appreciate your patience in this as we continue to do what we can to improve this situation. We care about you and want your treadmill fixed as soon as possible. If you have any further questions regarding the repair of your treadmill, feel free to email us at: ce@NordicTrack.com where we will be happy to help you.
Thanks! - NordicTrack
- Nice equipment
- Mistreated by phone operator - blamed for company error
- Extremely long wait on the phone
- Everything after the sale
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTony J Ecr We apologize for this shipping delay, and for the delay on the return. We would like to look into this in further detail to make sure the order en route is not still on its way to you if you want the return.
We also want to get to the bottom of what is causing this prolonged delay. Our goal is to support you with your fitness goals and a delay such as this does not help us obtain this goal. Contact us directly at ce@NordicTrack.com with your case #1-R101151.
Include any applicable information about your order and we will look into this to resolve this problem as soon as possible. Thanks -NordicTrack
- Never received
Elisabeth C Xaj Sorry to hear that the handle on this unit has broken and that you found it not to be smooth in performance. We would like to help you out.
Your handle may be covered by a warranty so we could send you a replacement at no cost. We also would like to help troubleshoot the reasons for the noise you describe and ensure that your elliptical works smoothly as intended. As soon as you can, contact us at ce@NordicTrack.com with your case #1-R101139.
Let’s get your elliptical working at top capacity for your workouts. Thanks -NordicTrack
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTammy We are glad to hear that your new console is connected and working, although we are sorry that you are now experiencing an issue with your speakers. Depending on the problem you are experiencing, it is best to have a trained technician take a closer look because of the location of the problem.
We will be happy to look into your situation and see how we can best help you. You are welcome to contact us directly at: ce@NordicTrack.com with the personal case ID number: 1-R100990. We look forward to getting your speakers working as soon as possible.
Thanks! - NordicTrack
- Initial working
- Fast sale
- Delivery and installation and customer service
- Dont care about customers
- Product does not work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDespite NordicTrack's reassurance, the package has still not been delivered and I never got an ETA. It's not their fault entirely that the shipper appears to have lost the package.
But they are using carriers that are completely opaque in terms of the status of their deliveries. I do know that the last shipper that had the package was Nonstop Delivery. But I have no phone number and no way to get them to respond. When trying to get the status of the package, they require three days just to contact the shipper.
That's not an ETA, that's just to get a reply from them. Shipping cost was 199.00 on top of the cost of the rower. It took them 5 days to get it from California to Orlando, and it's been 10 days in Orlando which is one hour away. It has been over a week since the status was even updated.
They did offer to ship me a new rower. But the earliest they could ship was July 9, and then it would be another 10 to 14 business days for delivery, with the same trucking companies that they used the first time. I ordered the rower on May 19.
To their credit, I did receive a full refund, as I no longer want the machine, but that can take up to 30 days. I will not buy another NordicTrack product.
- Delivery services is terrible
Brands Related to NordicTrack
Icon Health and Fitness
“I am a former employee of ICON Health and Fitness's Customer Service department. Please note that this...“
iFIT
“I purchased the Proform 965 CT from S's Club. It was on sale for $599 after I had waited for it to drop...“
ProForm
“DO YOU UNDERSTAND THAT BY TAKING MY MONEY FOR A SERVICE, THEN NOT EVEN CONTACTING ME OR DOING THE...“
Weider Fitness
“Hello, my name is Jerome and I purchased the Golds Gym XRS 20 Olympic weight bench in March 2020. On Dec...“
Your comment is successfully posted.
I'm pretty sure I will avoid a company that is this greedy
This company will not survive being as cold in not resolving a problem, that was completely their fault . We have watch their commercials and we are an athletic family just looking for an elliptical trainer to continue our workouts from home.
We purchased the 14.9 and waited and waited after being promised delivery within 3 maximum 10 days then they emailed us Business days and then our delivery came a month and a half later and way after they charged us in full. The machine never worked in needed a part first a console I reinstalled the console spent hours on the phone with them sent them videos with a technician over the phone. Then wait again for a technician to come to our home, he came from my understanding from the company he was one of their best technician he came matter of factly said it was an incline motor which had to be ordered from Utah which took over a week to get here then we waited for the tech another week and then we received an email they will not try to replace or fix the item !
they will not try to replace the item . they will schedule a pick up and we created a dispute with the credit card - What a Horrible company Avoid at all cost