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NordicTrack

NordicTrack Reviews

www.nordictrack.com
What is your customer experience with NordicTrack?

NordicTrack Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

NordicTrack has a 1.9 star rating from 331 reviews, 24% would recommend, and overall customer sentiment is mostly dissatisfied per recent NordicTrack reviews.

Key Takeaways for Future Customers

  • Expect sturdy, well-built equipment but check features that require a membership or subscription like iFit.
  • Easy ordering reported by some, but delivery and installation can be delayed.
  • Know refund and exchange processes may be contested; document interactions.

Negative Feedback / Risk Areas

  • Pervasive customer complaints about support responsiveness and long hold times for customer service.
  • Repeated reports of delayed delivery, missing parts, failed technician visits, and difficulty getting refunds.
  • Billing and subscription issues including unclear charges and reliance on membership for full product function.

Positive Feedback

Many users praise product durability, solid build quality, longevity, and occasional helpful service experiences.

View full overview ›

Media from reviews

NordicTrack - Defective Treadmill
NordicTrack - Defective Treadmill - Image 2NordicTrack - Lies and Faulty EquipmentNordicTrack - Nordic Track delivered a broken rowing machineNordicTrack - Machine not workingNordicTrack - Machine not working - Image 2NordicTrack - The treadmill was delivered with broke console.
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Show reviews that mention
nordic track equipment customer service service machine customer treadmill track quality home
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Anonymous
map-marker Davie, Florida

Horrible

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AI Highlights
  • - Product broke after a month, with three parts failing.
  • - Replacement parts took weeks.
  • - No service personnel available for weeks.
  • - Customer service is poor.

We bought this garbage and have had it for a month when it started to break. It has since had three parts break and the parts have taken weeks..

and there is no service member to come put the parts on for a another few weeks this is a new machine you had one job customer service is nonexistent.

Should have gone with another company. Dont waste your time or money this is a true scam company.

User's recommendation: Don’t buy

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Anonymous
map-marker Chicago, Illinois

Delayed delivery, followed by missing parts, followed by no rescheduling of the installation - 6 weeks later

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AI Highlights
  • - Elliptical order placed 6+ weeks ago with repeated delivery and installation delays, missing parts.
  • - Customer service unresponsive; AI chat cycles.

I placed an order for an elliptical more than 6 weeks ago. The equipment arrived locally and was scheduled for delivery and installation multiple times.

I rebooked my business appointments multiple times to be home for the delivery and no one showed up - 3 times in a row. When they did show up there were missing parts. The installer said they would take care of getting the missing parts - which they did not. I had to call NordickTrack to get the missing parts.

When the parts arrived, I called and left messages (6 times now) with no call back, no rescheduled delivery, nothing.

You can't ever get anyone from customer service at [GEOGRAPHIC_DATA] - they AI chat you in a never-ending circle and if you try to talk to a live person, no one ever answers. NordicTrack is a disaster...

User's recommendation: Avoid NordickTrack at all costs

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Helen S Bkd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yonkers, New York

The technician didn’t show up to fix my broken NordicTrack after I paid for the visit

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AI Highlights
  • - Took a day off; appointment confirmed, but two-day and five-day delays; no-show.
  • - Now two days to book; the review warns not to buy NordicTrack.

I took off a day from work. I called to confirm the appointment.

I had to wait two days to get an appointment. I had to wait five days for them to give me an appointment, and then they didn't show up, and I've already paid for it. So what is their incentive to come? And now they're saying I have to wait another two days to make an appointment, and I don't know how long to get the appointment.

Ridiculous. Don't buy a NordicTrack.

Ridiculous. Don't buy a NordicTrack.

Loss:
$159

Preferred solution: my money back for the technician to come and tell me what’s wrong with the Nordic track $159

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Sharon B Zrx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions about my T 6.5 Si treadmill

Why cant I use my my tread mill without purchasing ifit Pro? Why wont my treadmill work? I need some assistance

Preferred solution: Answers to my question

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Zillah Pbj
map-marker Morro Bay, California

Broken nordic track

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AI Highlights
  • - A rep checked if my NordicTrack could be repaired.
  • - She was friendly and professional.
  • - 1998 NordicTrack has no future.

A representative, shy, was very helpful in checking to see whether my very old Nordic track might be repairable. She was friendly, knowledgeable and very professional. Unfortunately it seems my circa in 1998 Nordic track has no future life

User's recommendation: It has been quite impressive that #MIN NordicTrack circa 1998 has lasted for 28 years. I consider that quite a good endorsement for Nordic track

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Charlotte F Ugc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntington Beach, California

Poor customer service.

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AI Highlights
  • - Bought Nordic Track treadmill.
  • - I spent hours on hold with Ifit.
  • - A technician said a motor was needed for the under-2-year treadmill.

I purchased a Nordic Track treadmill. I spent hours on the phone several times with Ifit, constantly being put on hold.

I had a technician come out and confirm I needed a new motor on a treadmill that was under 2 years old. They said I could not have a new motor, despite them telling me I could have one.

Cons:
  • Horrible customer service

Preferred solution: I would like to get a replacement motor put in. I will pay for installation.

User's recommendation: Never purchase anything from Nordic Track

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Resolved
susan r Ikc

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Verified Reviewer

Resolved: Defective Treadmill

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AI Highlights
  • - NordicTrack Exp 7i stopped after 7 months; replacement console wrong; defective parts and 35 emails with no resolution; seeks replacement or refund.
NordicTrack - Defective Treadmill
NordicTrack - Defective Treadmill - Image 2
Updated by user May 30, 2025

Company fixed the issue and I have been provided with apology. Product replacement offered.

Will take 3-4 weeks to receive.

Different model.Cons- Only curbside delivery or pay $249-, Which I already paid on initial order. - must dispose of existing treadmill- no removal*we are senior citizens

Original review updated May 13, 2025
Purchased the NordicTrack Exp 7i treadmill, which stopped working 7 months in. Contacted rep and a new control console was sent but it was wrong part, Then, a defective part which kept updating but never loaded the main screen and now a 3rd defective part!
35 emails later, over 2 months later - still not resolved!
This is clearly a defective treadmill or perhaps the model is poor quality overall.

I am 67 yrs old and purchased this for daily walks. I thought this was a reputable manufacturer but was terribly wrong.
I have repeated asked for a replacement or refund but no response.
I have an expensive non-working treadmill and cannot do my walks!
DO NOT BUY NORDICTRACK!

A PIECE OF JUNK!
PS- when the serviceman tested the incline- it made horrid noise and said it needs a new motor! Insane!
Loss:
$1140
Pros:
  • Size of treadmill
Cons:
  • Poor return policy
  • Defective equipment
  • Poor resolution

Preferred solution: Full refund

User's recommendation: DO NOT BUY NORDICTRACK!

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Jill D Drx

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Verified Reviewer
| map-marker Lebanon, Pennsylvania

Order not delivered

AI Highlights
  • - Treadmill not delivered; delivery/assembly canceled twice and no scheduled time.
  • - Planning to dispute the charge.

I purchased a treadmill at the beginning of November, and I have yet to receive it. The company you contracted with for delivery and assembly is a joke.

They have canceled on me twice in less than a week for ridiculous reasons. They do this within an hour or two of the time it is scheduled to be delivered.

I will now be looking at after the holiday to receive it and still don't have a scheduled delivery time. We will be disputing the charge with our credit card company since we haven't received the item.

Cons:
  • Delivery and assembly service is a joke

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order

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Courtnee Kks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Excellent customer service

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excellent customer service provided by Ken Thats all I need to say !!!

!!! !!!

!!! ! !!!

!!!

!!!

!!!

n!! nn

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Resolved
Derriona Hwn

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Verified Reviewer

Resolved: Why do I have to restart my elliptical just to use manual mode

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Updated by user Aug 19, 2025

Company fixed the issue and I have been provided with apology. software issue that they still havent fully resolvedcauses you to unplug the equipment and plug it back in. dont buy their products.

Updated by user Aug 06, 2025

long wait, i get thru, and they hang up

Original review Aug 04, 2025

You hung up on me after waiting 10 min for a person

Would like a direct call please

Do not want to go through that again for another hang up

User's recommendation: Don’t use their products

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Mike P Kct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Non-existent customer service

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AI Highlights
  • - Minor treadmill issue and I contacted support.
  • - Phone support has a poor overseas connection.
  • - Live chat was 11th in line and no follow-up after video.

Like my new treadmill, however had a slight issue and tried to contact customer service. Telephone number seems to go to a very poor overseas connection making it difficult to hear the representative.

On Live Chat I was always number 11 in line. Always? Finally live chat was answered.

I sent the requested video of the issue, never heard back. Also having difficulty registering my product.

Pros:
  • Warrantee
Cons:
  • Poor access to customer service

Preferred solution: Reasonable access to customer service.

User's recommendation: Buy it, your on your own.

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Chuck A Ghi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I own a Nordic track bike with ifit

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AI Highlights
  • - Initial subscription is $49 per month.
  • - After paying off the $2,500 bike, $49/month for life is useless.
  • - iFit works, but only two routines are free.

The initial subscription is 49.00 per month. Once you decide not to keep your subscription, it's a 200-pound piece of *** The only thing that makes it great is iFit.

So after you pay off the 2,500.00 bike, if you don't want to pay 49.00 for life, it's useless. iFit keeps working, but only 2 routines are free, and they suck.

Pros:
  • With ifit its great
Cons:
  • Without ifit it sucks

Preferred solution: Free ifit

User's recommendation: Don't buy it

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Resolved
Lene Jzg

Resolved: Update

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System not updating or connecting to the WiFi and Melvin talked me through the process and helped me sort it out and it is up and running again

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John G Far

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was about to buy one of their machines

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AI Highlights
  • - Had planned to buy, but read terrible reviews about service and quality.
  • - App signup to use the equipment; reviews seem incentivized and still two stars.

Was about to buy one of their machines today until I came here and read the terrible reviews, in particular the poor service, poor quality, and requiring you to sign up for the app service; otherwise, apparently the equipment doesn't work. Noticed the only good reviews were incentivized (paid for), and even after paid-for reviews were put falsely within the mix, they still ended up with only two stars. Dodged a bullet, I reckon.

User's recommendation: Turn and run the other way

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Nick G Yhx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely Disappointed! I Would Strongly Avoid NordicTrack

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AI Highlights
  • - Premium X24 treadmill, RW900 rower, and 10 recumbent bikes.
  • - White-glove setup failed and the devices have a clunky interface and Bluetooth issues.

We purchased the X24 treadmill, RW900 rower, and 10 recumbent bike expecting a premium experience given the high price tag. Unfortunately, this has turned out to be one of the worst purchases we've ever made.

We opted for the white glove assembly service, which was anything but. Equipment was dropped off without assembly, installers arrived without the products even being delivered, and scheduled appointments were missed repeatedly with no communication. Despite multiple calls and reassurances from support management, 'No worries, we've got it,' nothing was resolved in a timely or professional manner. I even tried to cancel the order multiple times but was effectively held hostage in the process.

After over a month of delays and frustration, we finally began using the equipment only to face more issues. The interface on the screens is clunky, Bluetooth connectivity is unreliable, some apps won't load, and hardware buttons (like incline or speed controls on the treadmill) don't function properly. This has been a deeply frustrating experience from start to finish.

For the cost and brand reputation, we expected quality service and reliable products, neither of which we received. I strongly recommend avoiding NordicTrack.

Loss:
$2000
Pros:
  • No pros
Cons:
  • Interface on the screens is clunky
  • Hardware buttons dont function properly
  • White glove services is not white glove service

Preferred solution: Price reduction

User's recommendation: Extremely Disappointed! I Would Strongly Avoid NordicTrack

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Regina G Rtw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Treadmill not working

AI Highlights
  • - NordicTrack 2950 shows red power light but no console power, checks done, unplug/replug, and seeking exact part or reset steps.

Hello, my name is Regina. I have a NordicTrack Commercial 2950, model number NTL22116.0.

The red power light on the base turns on, but the console does not power up at all. I have already checked the outlet, the safety key, and the reset switch, and I've unplugged/replugged the machine. The red light stays on, but the screen and controls remain completely off.

This makes me think there may be an issue with the console board or power supply to the console. Can you please help me confirm the exact part I need or guide me through any other reset or test steps?

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About

Related Companies

iFIT, Icon Health and Fitness, ProForm, Weider Fitness, Weslo

Summary

NordicTrack is one of the world famous companies that works with fitness equipment. It is considered to be reliable company. NordicTrack has its own web site with links on customer service. Company offers a huge choice of different items that can meets everyone's needs. NordicTrack offers Treadmillssuch models as c 900, reflex 4500 pro, and others, elliptical, incline trainers, exercise bikes, strength, skiers, striders and many other. Also there is a great choice of different accessories for fitness such as stay balls, exercises balls, exercise mats, wrist weights, and others. Besides company has a good choice of apparel for trainings. Customers can get online consultation and help from company representatives.

NordicTrack reviews and complaints

NordicTrack is ranked 197 out of 2732 in Sport Equipment and Accessories category

Area Served

USA, UK

Payment Methods

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