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Paid for a V 25 on 3/5/18. Nordictrack (NT) billed my bank ~twice what I owed them. NT dropped all charges with my bank, and about a week later over charged me again and the dropped those charges as well. On 4/19/18, NT charged my account another amount to twice what I...
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1.0
I didn't like
  • Double billing and no product sent
  • Failure to deliver product
  • Extremely long wait on the phone
#1239214
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Never order from Nordictrack! When you call 1877-993-7999 and speak to a sales person they will be very nice and helpful, DON'T TRUST THIS! They are a pack of thieves. My husband and I placed an order using both his credit and mine. The credit line we had in total was...
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1.0
I didn't like
  • You spend money
  • Lie about almost everything including delivery times
  • Wont send same day to correct the delay caused by their mistake
#1237979
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We bought our Elliptical from Sears in December 2016. We also purchased a three year extended warranty. After 10 months the machine started making a loud noise from metal rubbing against metal! I had Icon at my house 6 times and it’s still making the high pitch sqeaky...
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1.0
#1236325
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My NordicTrack 2450 Commercial Treadmill stopped working after 5 weeks of normal use following delivery. The screen will not power on and none of the control inputs are functional. Having purchsed the Premier Maintenance Service extended warranty, I contacted Icon...
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1.0
#1234396
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Nordictrack - Horrible!

Horrible customer service, broken registration process, and even worse 3rd party payment plan!!
2.0
Details
Additional Fees
Additional Fees
Advertised vs Delivered
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Product or Service Quality
Staff
Turnaround Time
Value for money
Value for money
Website
#1233566
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We just bought the machine four months ago, after almost breaking our backs given the weight an dimensions (the delivery guy left it outside and far from the door!) it started smelling like something was burning, when choosing a routine it acts by itself! Just a couple...
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Anonymous
William

Apparently you have not employed the communication method which will provide the basis of a verifiable timeline of your complaint : Certified Mail return receipt requested. It...

1.0
#1230364
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I bought their CST Fusion because it looks awesome. I received it 3 months ago. I have yet to use the machine, because upon arrival and set up there was no power. After an hour on the phone on 2 separate occasions, they finally agreed to send me a new power adapter....
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1.0
I didn't like
  • Extremely long wait on the phone
  • No product support
  • Missing customer service
#1222561
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03/20/2018 I purchased a Commercial 10 exercise machine from NordicTrack Early December 2nd, 2017 using the finance company they provided Fortiva Financial. I received my product on January 11th 2018. The Delivery company (MXD Group) that NordicTrack/ICON sent to put...
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2.2
I liked
  • Machine
  • Adjust prices if you ask for inconvenience
I didn't like
  • Poor billing practices
  • Delivery company were not subject matter experts
  • Can not get a hold of them
#1215179
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My issue is with the finance company. They barely speak English that you can understand and can not understand a question if asked. I tried to set up automatic payments and was told I could not. Who doesn't do that in today's world? Now I look on this site and see it...
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2.3
#1210216
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I bought this treadmill from NORDICTRACK for over $2000. Received in late January 2018, set it up and worked once. The console did not come on after that. Went through your iconfitness outsource and determined it was a bad console February 10, 2018. They said they...
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#1208724
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