Called to return faulty bike , wouldn’t answer phone for 2 weeks, finally was able to talk to someone on the 29th day . Was told they would cancel and refund , and schedule to pick bike up. Never came to get it , they said we refunded the money to their bank they use ,...Read more
Nordictrack - Company continues to screw up
Although I have 18 months to pay my bill was charged the full finance charge on last statement we have close the TD Bank account sent me a letter with the balance however we have taken the original charge and deducted all our payments and the amount is incorrect previous issues charged twice also one month was charged $174 which was removed
The absolute worst experience dealing with Nordictrack. DO NOT BUY! The reviews are ALL legit. Got robbed by the delivery people who did not provide the services we paid for to assemble the equipment. Okay, we gave it to them that the delivery men are third party......Read more
I didn't like
- Poor and unprofessional customer service
Paid for a V 25 on 3/5/18. Nordictrack (NT) billed my bank ~twice what I owed them. NT dropped all charges with my bank, and about a week later over charged me again and the dropped those charges as well. On 4/19/18, NT charged my account another amount to twice what I...Read more
I didn't like
- Failure to deliver product
- Extremely long wait on the phone
- Double billing and no product sent
Never order from Nordictrack! When you call 1877-993-7999 and speak to a sales person they will be very nice and helpful, DON'T TRUST THIS! They are a pack of thieves. My husband and I placed an order using both his credit and mine. The credit line we had in total was...Read more
We bought our Elliptical from Sears in December 2016. We also purchased a three year extended warranty. After 10 months the machine started making a loud noise from metal rubbing against metal! I had Icon at my house 6 times and it’s still making the high pitch sqeaky...Read more
My NordicTrack 2450 Commercial Treadmill stopped working after 5 weeks of normal use following delivery. The screen will not power on and none of the control inputs are functional. Having purchsed the Premier Maintenance Service extended warranty, I contacted Icon...Read more
Nordictrack - Horrible!
Horrible customer service, broken registration process, and even worse 3rd party payment plan!!
We just bought the machine four months ago, after almost breaking our backs given the weight an dimensions (the delivery guy left it outside and far from the door!) it started smelling like something was burning, when choosing a routine it acts by itself! Just a couple...Read more
I bought their CST Fusion because it looks awesome. I received it 3 months ago. I have yet to use the machine, because upon arrival and set up there was no power. After an hour on the phone on 2 separate occasions, they finally agreed to send me a new power adapter....Read more
I didn't like
- Missing customer service
- Lack of knowledge cust care rep
- No product support
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