NordicTrack Reviews and Complaints
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3
Issues
resolved
310
Total
reviews
$210K
Claimed
losses
$1.4K
Avg
loss
100K
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Customers don't like
- Customer service
- Icon poor customer service
- Worst customer service
Customers like
- Life before buying this treadmill
- Machine
- When it worked
So, to those considering buying that pretty X22i Norictrack product, Don't! If your lucky and everything works your ok, if not, understand that customer service is non-existent. So, your going to buy it anyway! 1) Do NOT finance though Nordictrack. Use your own credit...
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I purhaced a Wesley brand exercise bike from Walmart. In 3 months time the axle on the main wheel broke. As the axle is not readily visible it was not easy to tell what had happened. I set the bike aside to look at it after all the other fires I have going got under...
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Product
I purchased a NordicTrack elliptical, only to find out that I needed spend another $200 for iFit. The iFit cost as much as a gym membership. Not discouraged ,determined to make myself skinny I paid the $200 ransom for the software for one year. Keep in mind I bought...
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I ordered an elliptical in April 1, 2018. It finally arrived May 23rd, 2018 I had a friend at my place to receive the delivery and paid extra to have the elliptical set up. I arrived home to the BIGGEST treadmill I have ever seen sat up literally 6" in front of my...
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This machine on a scale of 1 to 10 in a minus 5. The company is a joke. Customer Service doesn't return correspondences. The machine is a 500-pound paperweight. DON'T BUY THIS PRODUCT!!!! in a 30-minute workout the machine rocks backward 10 to 20 feet. It is wearing a...
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We received a C7.5 elliptical at the end of February. It is now June 19th, and we are still awaiting parts so we can use it. It came with concealed damage, I tried to assemble it without success, and after using their horrible long-wait customer service line and trying...
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Called to return faulty bike , wouldn’t answer phone for 2 weeks, finally was able to talk to someone on the 29th day . Was told they would cancel and refund , and schedule to pick bike up. Never came to get it , they said we refunded the money to their bank they use ,...
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NordicTrack - Company continues to screw up
Although I have 18 months to pay my bill was charged the full finance charge on last statement we have close the TD Bank account sent me a letter with the balance however we have taken the original charge and deducted all our payments and the amount is incorrect previous issues charged twice also one month was charged $174 which was removed
Product
The absolute worst experience dealing with Nordictrack. DO NOT BUY! The reviews are ALL legit. Got robbed by the delivery people who did not provide the services we paid for to assemble the equipment. Okay, we gave it to them that the delivery men are third party......
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Product
I didn't like
- Poor and unprofessional customer service
Similar to NordicTrack
Paid for a V 25 on 3/5/18. Nordictrack (NT) billed my bank ~twice what I owed them. NT dropped all charges with my bank, and about a week later over charged me again and the dropped those charges as well. On 4/19/18, NT charged my account another amount to twice what I...
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Product
I didn't like
- Double billing and no product sent
- Failure to deliver product
- Extremely long wait on the phone