Our 7Xi incline treadmill's console failed after a few years of use. Went on their website to order a new console and was directed to call their parts department.
Found out that NordicTrak does not make replacement consoles. I would expect that when you spend over $2000 dollars on an incline treadmill that they would have better product support. We were unable to find a replacement console, new or used. We had to junk the NordicTrak, it was good for nothing.
I guess that they expect you to come back and spend a small fortune on a new NordicTrak. Their customer service is terrible. I am very disappointed. If I could give 0 stars I would.
I will warn everyone I can about my terrible experience with NordicTrak. Think hard before buying a NordicTrak product.
Product or Service Mentioned: Nordictrack X7i Treadmill.
Reason of review: Poor customer service.
Preferred solution: There is no solution. I already junked the machine. I just want to warn others of NordicTraks terrible product support and terrible customer service..