Customer service

We purchased the GX 4.7 and it came with a bad resistance motor. The burnout in their customer service that took my call kept yawning loudly into the phone - in the early afternoon. His solution was to send me a new resistance motor. My solution?? "BS!! Come get this out of my house."

I'm assuming that they operate on the basis that only a small percentage of customers ever complain, so the need to offer satisfactory customer service isn't important to them. At least they're keeping the stoners indoors during the winter...

Buy a Schwinn like we are going to.

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