Product: Nordictrack Customer Care Clear all filters (0 of 33 reviews match)
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I ordered an elliptical in April 1, 2018. It finally arrived May 23rd, 2018 I had a friend at my place to receive the delivery and paid extra to have the elliptical set up. I arrived home to the BIGGEST treadmill I have ever seen sat up literally 6" in front of my...
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Nordictrack Customer Care
#1291062
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Called to return faulty bike , wouldn’t answer phone for 2 weeks, finally was able to talk to someone on the 29th day . Was told they would cancel and refund , and schedule to pick bike up. Never came to get it , they said we refunded the money to their bank they use ,...
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1.0
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Nordictrack Customer Care
#1268101
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NordicTrack - Company continues to screw up

Although I have 18 months to pay my bill was charged the full finance charge on last statement we have close the TD Bank account sent me a letter with the balance however we have taken the original charge and deducted all our payments and the amount is incorrect previous issues charged twice also one month was charged $174 which was removed
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Nordictrack Customer Care
#1251061
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Nordictrack (NT) billed my bank ~twice what I owed them. NT dropped all charges with my bank, and about a week later over charged me again and the dropped those charges as well. On 4/19/18, NT charged my account another amount to twice what I owe. Each time NT Double...
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1.0
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Nordictrack Customer Care
I didn't like
  • Failure to deliver product
  • Extremely long wait on the phone
  • Double billing and no product sent
#1239214
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Never order from Nordictrack! When you call 1877-993-7999 and speak to a sales person they will be very nice and helpful, DON'T TRUST THIS! They are a pack of thieves. My husband and I placed an order using both his credit and mine. The credit line we had in total was...
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1.0
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Nordictrack Customer Care
I didn't like
  • Mess up orders and never correct it
  • You spend money
  • Wont send same day to correct the delay caused by their mistake
#1237979
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NordicTrack - Horrible!

Horrible customer service, broken registration process, and even worse 3rd party payment plan!!
2.1
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Nordictrack Customer Care
#1233566
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NordicTrack - Bad payment experience. Nobody understands English?!

My issue is with the finance company. They barely speak English that you can understand and can not understand a question if asked. I tried to set up automatic payments and was told I could not. Who doesn't do that in today's world? Now I look on this site and see it was probably written by the same people I just spoke to on the phone. English is not their first language! I want "the company to reach out to me" not "the company can reach you out". What does that even mean?
2.3
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Nordictrack Customer Care
#1210216
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NordicTrack - Customer service sucks

Worst the worst customer services around. On hold 3 times for a total of 1 and half after they transferred me 3 times. Unbelievable bad customer services
2.4
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Nordictrack Customer Care
#1185816
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Given wrong dimensions to a NordicTrack machine stuck on our doorstep. Told we have to leave there for a week despite impending snowstorm. Told its our responsibility if anything happens to it while out there. My wife outside crying, trying to tape your box together....
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2.0
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Nordictrack Customer Care
I didn't like
  • Poor return policy
  • Mistreated by phone operator - blamed for company error
  • Customer service
#1174312
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On 11/22 we ordered a treadmill.No contact for 2 weeks. After numerous calls (being put on hold 30-45 min each time), they promised someone would call back...NOTHING. Finally 12/22 got it delivered...paid for White Glove Service/Assembly...they just took the stuff out...
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1.0
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Nordictrack Customer Care
#1170906
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