Product: Nordictrack Customer Care Clear all filters (0 of 36 reviews match)
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Purchased a NordicTrack stationary bike. The resistance controls were not functioning properly. Tried calling ICON customer service. Waited on hold for about an hour and finally gave up. Tried the chat function and the screen indicated that the wait to get somebody via...
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2.3
Product
Nordictrack Customer Care
#1472841
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First, I would like to make it very clear this review has nothing to do with the quality of the equipment. We purchased an S22i Commercial Bike and so far it is great. Also, the company arranging the delivery and install was great (Last Mile Home). This review is...
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2.6
Product
Nordictrack Customer Care
I liked
  • S22i
  • Delivery & installation
I didn't like
  • No communication
  • Being ignored by managers
  • Sales team
#1447649
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The day manager at the TD bank said, it would take up to 3 months before I would hopefully see a resolve from the NordicTrack company, which I refuted, was not a fun joke. Three months, are you kidding !!! I was so angry, I became delirious and could swear to you, my...
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Nordictrack Customer Care
#1439290
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I ordered an elliptical in April 1, 2018. It finally arrived May 23rd, 2018 I had a friend at my place to receive the delivery and paid extra to have the elliptical set up. I arrived home to the BIGGEST treadmill I have ever seen sat up literally 6" in front of my...
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Nordictrack Customer Care
#1291062
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Called to return faulty bike , wouldn’t answer phone for 2 weeks, finally was able to talk to someone on the 29th day . Was told they would cancel and refund , and schedule to pick bike up. Never came to get it , they said we refunded the money to their bank they use ,...
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1.0
Product
Nordictrack Customer Care
#1268101
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NordicTrack - Company continues to screw up

Although I have 18 months to pay my bill was charged the full finance charge on last statement we have close the TD Bank account sent me a letter with the balance however we have taken the original charge and deducted all our payments and the amount is incorrect previous issues charged twice also one month was charged $174 which was removed
Product
Nordictrack Customer Care
#1251061
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Nordictrack (NT) billed my bank ~twice what I owed them. NT dropped all charges with my bank, and about a week later over charged me again and the dropped those charges as well. On 4/19/18, NT charged my account another amount to twice what I owe. Each time NT Double...
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1.0
Product
Nordictrack Customer Care
I didn't like
  • Double billing and no product sent
  • Failure to deliver product
  • Extremely long wait on the phone
#1239214
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Never order from Nordictrack! When you call 1877-993-7999 and speak to a sales person they will be very nice and helpful, DON'T TRUST THIS! They are a pack of thieves. My husband and I placed an order using both his credit and mine. The credit line we had in total was...
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1.0
Product
Nordictrack Customer Care
I didn't like
  • Lie about almost everything including delivery times
  • Wont send same day to correct the delay caused by their mistake
  • No one is held accountable and they brush it off
#1237979
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NordicTrack - Horrible!

Horrible customer service, broken registration process, and even worse 3rd party payment plan!!
2.1
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Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Value for money
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Product
Nordictrack Customer Care
#1233566
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NordicTrack - Bad payment experience. Nobody understands English?!

My issue is with the finance company. They barely speak English that you can understand and can not understand a question if asked. I tried to set up automatic payments and was told I could not. Who doesn't do that in today's world? Now I look on this site and see it was probably written by the same people I just spoke to on the phone. English is not their first language! I want "the company to reach out to me" not "the company can reach you out". What does that even mean?
2.3
Details
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
Product
Nordictrack Customer Care
#1210216
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