Worst company to ever order from so I purchased the C 7.5 elliptical I purchased the assembly and in home delivery $250. I purchased the elliptical 02/23/2017 and got the delivery date for 03/07/2017.
So before the product was delivered I canceled the assembly because I wanted to do that myself. So expecting to get the refund in 1 to 7 days didn't happen. I called back up there and asked how long does it take to receive your refund they said up to THIRTY DAYS ridiculous. So I was fine with that then on the day my product was supposed to be delivered they ask me to come out and get it.
Knowing that I was a woman and the machine and I'm approximating is about 350 pounds they knew there was no way I could go out and get it. So I called and got a reschedule and threaten to send it back to Nordic track if they curbside delivery it so they set me up a different date and received my product 3/20/2017 so almost a month after purchasing it. So they deliver it put it in my apartment in the living room I assemble almost the whole machine and I get to the legs and the right leg goes on smoothly the left leg didn't fit what so ever I kept putting tons of grease cause I thought well maybe I didn't have enough on there not the case. I had to hammer on the leg so hard that I put all kinds of dents on the legs other wise it would not have went on.
So I get it on after assembling the whole thing I get on it everything works I'm so excited to use it for the first time then I keep hearing a clicking sound Everytime I turn the legs. So now I have to call them again to fix the machine and replace some parts because I took that same leg off that I tried so hard to get on and the center piece that is inside the leg came off. So now I'm without a machine to workout on and I still have not received the $250 refund.
Today is 4/6/2017 and I requested the refund on 3/6/2017 so it's already been a month. My advise to anyone is to buy a Bowflex I've never ordered from them but next time I will be.
Product or Service Mentioned: Nordictrack C 7.5 Elliptical.
Reason of review: Damaged or defective.