Not resolved
1.0
Details
Advertised vs Delivered
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Product or Service Quality
Staff
Value for money
Value for money
0 comments

I purchased a Freestrider on 3/23/17 with white glove delivery - I had to go pick it up myself - requested a refund on April 7 and was told it takes 6-7 business days - it has been 9 - called back because it has not shown as a credit and find they actually take 30 days to process any refund -I have been unable to use it because it came needing a new main wire - they will not send service for this repair -they expect me to make the repair myself - they shipped me the part without any instructions - finally sent me a link to a video that is not for a Freestrider and contains absolutely no useful information - So I have spent $3000 on a piece of equipment that cannot be used. They have very poor customer service.

Review about: Nordictrack Ntel71613 Elliptical.

Reason of review: Damaged or defective.

Monetary Loss: $3000.

Preferred solution: Full refund.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like