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Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I purchased a Freestrider on 3/23/17 with white glove delivery - I had to go pick it up myself - requested a refund on April 7 and was told it takes 6-7 business days - it has been 9 - called back because it has not shown as a credit and find they actually take 30 days to process any refund -I have been unable to use it because it came needing a new main wire - they will not send service for this repair -they expect me to make the repair myself - they shipped me the part without any instructions - finally sent me a link to a video that is not for a Freestrider and contains absolutely no useful information - So I have spent $3000 on a piece of equipment that cannot be used. They have very poor customer service.

Review about: Nordictrack Ntel71613 Elliptical.

Reason of review: Damaged or defective.

Monetary Loss: $3000.

Preferred solution: Full refund.

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