Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
0 comments

I purchased a Freestrider on 3/23/17 with white glove delivery - I had to go pick it up myself - requested a refund on April 7 and was told it takes 6-7 business days - it has been 9 - called back because it has not shown as a credit and find they actually take 30 days to process any refund -I have been unable to use it because it came needing a new main wire - they will not send service for this repair -they expect me to make the repair myself - they shipped me the part without any instructions - finally sent me a link to a video that is not for a Freestrider and contains absolutely no useful information - So I have spent $3000 on a piece of equipment that cannot be used. They have very poor customer service.

Review about: Nordictrack Ntel71613 Elliptical.

Reason of review: Damaged or defective.

Monetary Loss: $3000.

Preferred solution: Full refund.

Had an Experience with Nordictrack?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Craft Holsters - Definitely a Satisfied, and Returning, Customer Craft Holsters "After years of purchasing mass produced holsters which "did the job", I decided on something a little more for my favorite carry weapons. I looked for a single source with..." Read more Jillian Michaels should be embarrassed to be associated with NordicTrack Nordictrack "I purchased my x9i incline trainer in May of 2015. We used the treadmill occasionally, but we are far far away from being moderate to heavy users. Within a..." Read more Nordictrack - Buyer Beware!! - A Review of our Experience with Nordic Track Nordictrack "In February of 2013 we ordered an AudioStrider 990 Pro Elliptical directly from NordicTrack.com. It is a nice machine it seems, but ours was ENTIRELY DEFECTIVE and in the..." Read more Safishing - Salt Armour, SA Company are horrible at fulfilling orders Safishing "I placed an order from Salt Armour for a package that included a shirt, straw hat, and three face shields for fishing. Payment was immediately charged to my card so..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Poor customer service and lacking honesty in sales by Kissvivi Kissvivi "I purchased $195+ USD of Tee Tops from Kissvivi. First issue was "Buy 2, Get 3rd free." I was refunded some of that money. So I still paid $153+ USD...." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more CCC Information Services - Bad Customer Service CCC Information Services "I have been using CCC for 20 years, in the beginning they were a great company but as they became bigger and bigger that's when things changed for the worse...." Read more