1) Received defective equipment; 2) Spent HOURS on hold getting a rep on the phone; 3) Was lied to about when UPS would pick up the equipment - 3 times and counting; 4) Arrogant worthless returns department.
I will never do business with this useless company again and I recommend you do not either.
The 'pro' skier was a piece of junk made of cheap lumber and was difficult to use.
I cannot stress enough the HOURS it takes to connect with a customer service rep ... they simply don't care or are trained to lie or stall the consumer's refund.
Review about: Nordictrack Customer Care.