I was happy go lucky and called to order my NordicTrack Commercial 1750. Gave Nate all the information along with shipping. As I received the confirmation email I noticed that shipping was changed to my home instead of my business like I had requested. I called to correct the issue and after a 20 minute hold was able to contact Nate.
He advised me he didn't know what happened. He corrected it. I get a call from him the next day about "an issue". He apparently entered the wrong address on billing as well and his accounting rejected the transaction. He tried again but this time MY fraud department declined it due to multiple attempts for same price. I called NordicTrack and was referred to Nate again, and he said "oh yeah" we will wait and run it again.
Now I am concerned because he has held up my order and put a hold on my card credit limit. I asked him if we had to wait if he would expedite order since he was going to wait a week. No remedies and apparently he does not have a supervisor according to him. That lost a sale. Lousy way to appease a customer.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of how the call was handled. Please immediately contact the author of this review to discuss poor customer service of nordictrack treadmill. Nordictrack needs to offer any options to resolve the issue according to poster's claims.