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2 comments
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1.0

Machine arrived DOA. Customer service wanted me to pay for a service call on their defective machine.

Six weeks later I'm still waiting for my part that's "on order" Fix my machine or send me one that actually works. *** product, worse customer service. Fix my machine or send me a new one. Fix my machine or send me a new one.

Send me a machine that actually works. Fix my machine I shouldn't have to wait weeks because of your screw up. Fix my machine. Why should I have to wait?

It is your responsibility. Fix my machine.

Fix my machine. Fix my machine, now.

Reason of review: Poor customer service.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

NordicTrack Cons: Being ripped off.

Location: Sherwood, Michigan

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Guest

Icon Health and Fitness receives hundreds of these calls daily. They will only take you seriously if you file a BBB complaint. Good luck!

Acey Bjt

Dispute the charge with your credit card company.

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