NORDIC TRACK RECUMBENT BIKES, GX4.0 and 5.0 PRO -SAFETY AND HEALTH ISSUE WITH HEART RATE MONITOR, DESIGN FLAW AND DEFECT – MAY CAUSE STROKE OR DEATH OF USERS.
On 5-24-12, Supervisor Megan said, as a private company, it is policy not to give out any contact information for executives/executive office.
She said to Nordicrrack I must write! This is bad customer relations and policy. NordicTrack is under umbrella of ICON, 1500 S. 1000 W., Logan UT 64321 PH# 435-750-5000 as are 12 other brands.
Featured grip pulse monitor useless and cant be fixed. I worked w/incompetent CS reps from Jan to May 2012. Home visited 3 times. Waited for part over a month.
Returned GX4.0 & upgraded to 5.0 Pro. It has same problem. CS rep did not give option to upgrade again for $100 to a $1299.00 Commercial bike selling for $699.00 w/free shipping I found on NordicTrac site. To tout and intentionally sell a feature that NordicTrack knows is defective and useless, is fraud, false advertising, and criminal.
I wrote to ICON, my DA, State AG, Utah's AG, the BB and the FTC. ICON AND ITS 13 BRANDS HAVE NO CONSCIENCE. The ICON Board and Executives should be brought before the courts. There were other significant issues, but, for space I am not addressing them here.
This Safety and Health issue that may cause stroke and death is the salient one. Angry - you bet!!!