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Contact NordicTrack Customer Service

How to Reach a Person at NordicTrack

Verified Contact Information

Toll-Free Number:

  • 1-800-862-3348
Call Now
Send Message

Customer Service:

  • 1-435-799-4547
    App Support

General Info:

  • 1-800-215-7398
  • 1-888-308-9616
  • 1-800-999-3756
  • 1-866-538-6117

Legal:

  • +3 313 910 1400
    Privacy Inquiries
  • +44 192 484 7724
    Privacy Inquiries

Media:

  • 1-833-680-4348
    Opt-out of Marketing Emails
  • 1-877-993-7999

Customer Service:

mobiledev@ifit.com
App Support
support@ifit.com
App Support

General Info:

service@iconfitness.com

Legal:

privacy@ifit.com
Privacy Inquiries

Media:

media@nordictrack.com

NordicTrack Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular NordicTrack Phone Number
1 (800) 862-3348
Average Hold Time
00:03:41
Average Calls duration
6 minutes
Most Popular NordicTrack Email Address
service@iconfitness.com
NordicTrack Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact NordicTrack Customer Service?

The NordicTrack customer service phone number is (888) 308-9616 for clients within the United States. For those dealing with more technical issues and requiring tech support, the same number can be utilized to get in touch with the appropriate department.

When you call the company, you aim to connect you with a representative who can assist with your issue as efficiently as possible. NordicTrack customer support is committed to offering quality service and addressing customer concerns satisfactorily. When you call, it's recommended to have your product model number or order details handy to facilitate a quicker resolution.

To contact NordicTrack support via the website, follow these steps:
1. Navigate to the website.
2. Scroll to the bottom of the page and click the "Customer Service" link in the footer section.
3. On the Customer Service page, you will find various options, including FAQs, product manuals, and live chat support.
4. Look for the "Contact Us" option or a similar customer support form on the page.
5. Fill out the form. Ensure you provide as much detail as possible to help the support team understand and address your problem effectively.

Using the contact form on the website, you can submit your inquiry anytime.

PissedConsumer Club

Contact Information

NordicTrack Website:

NordicTrack Help Center:

Corporate Office Address:

iFit Inc.
1500 South 1000 West
Logan, Utah 84321
United States

Other Info (opening hours):

Hours (MST):

Monday - Saturday: 6:00am - 10:00pm

Mailing Address:

Attention: Privacy Policy

5 Rue Alfred de Vigny
78112 Saint-Germain-en-Laye
France

More contact details

How Customers Rate NordicTrack Support?

5.0 / 5
Good

Based on 1.2K calls to NordicTrack customer support through PissedConsumer.com and 3 survey responses.

Total Calls
1.2K
Avg Call Duration
06:13
Issues Resolved
8%

Why Customers Call NordicTrack?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 40%
  • Product/ Service 30%
  • Request for Information 12%
  • Shipping and Delivery 5%
  • Staff 3%
  • Return/ Replace 3%
  • Account 2%
  • Activation/ Cancellation 2%
  • Payments and Charges 2%
  • Refund <1%
  • Website/ Application <1%
  • Cards <1%

Customer Inquiries & Issues

40%
  • "Rower doesnt reset"
  • "IFit issues on treadmill x22i"
  • "IFIT sts"

Product/ Service

30%
  • "Treadmill stop working"
  • "Setting up bine"
  • "Treadmill monitor isn't working"

Request for Information

12%
  • "My machine will not walk. The belt would not turn this happened after an update."
  • "Need to ask a question about membership"
  • "Part request"

Shipping and Delivery

5%
  • "Pilots delivery service would not take the 400 pound delivery down to my exercise room. I have no way to get it there."
  • "R35 delivered before Christmas can't use because in capable delivery idiots"
  • "My nordic track treadmill T series 7.5S Was delivered damaged"

Staff

3%
  • "Equipment service"
  • "Service battery information"
  • "Service my equipments"

Return/ Replace

3%
  • "E7.7 elliptical is in demo mode and I don't know how it change it"
  • "replace rowing strap on RW300 rower"
  • "Belt replacement help model 25061.2"

Account

2%
  • "Nordic track bike and login not working. the supposedly fixed it 2 days ago. got same pblm"
  • "I Fit account set up"
  • "Bait and switch on subscription for ifit"

Activation/ Cancellation

2%
  • "Renew subscription"
  • "Cancell"
  • "Renew my subscription for the next month or two"

Payments and Charges

2%
  • "Charged me twice"
  • "Fraud"
  • "Pay bill"

Refund

<1%
  • "Refund"
  • "Need a refund"
  • "If someone doesn't come and fix the incline on our Nordic Track, we demand our money back and someone come and haul it away!"

Website/ Application

<1%
  • "Install beta version"
  • "IFit app not pairing to treadmill"
  • "Installation issue"

Cards

<1%
  • "Lose my card"

Compare NordicTrack Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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