I am writing this review because I have been on hold for at least 30 minutes with Icon Fitness. I also opened up a chat at www.iconservice.com as suggested by the automated voice on the phone because it is supposed to be faster. That chat has been open for 25 minutes without a response. Either icon fitness is not staffed to support their customer base or their products suck to the degree that they cannot handle the number of service issues and complaints.
I have had multiple problems with the tread mill I purchased, so my belief is that their product quality sucks. I paid over $2500 for the tread mill and am honestly thinking of cutting my losses and purchasing something else even though it is still under warranty.
I have spent hours on the various calls to try and straighten things out and it is simply not worth my time any longer.
Please refer to the timestamp in the picture below. It is 5:37 now and still no response.
More Review Details
|Diversity of Products or Services|
- Reason of review:
- Poor customer service
- Monetary loss:
- Product or service
- Nordictrack 2950 Commercial Treadmill
- Review category
Author wants to be contacted by the company. Learn more ›
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