filters
state:
Show
city:
Show
product:
Show
Incredibly Inadequate Customer Service department. Expect to be kept on hold - even if you want to order something! I have waited over 30 days since I ordered my treadmill, and I still haven't received my product. They use a delivery system, that is incredibly slow and...
Read more
2.1
#1171586
Reply to reviews
On 11/22 we ordered a treadmill. No contact for 2 weeks. After numerous calls (being put on hold 30-45 min each time), they promised someone would call back...NOTHING. Finally 12/22 got it delivered...paid for White Glove Service/Assembly...they just took the stuff out...
Read more
1.0
#1170906
Reply to reviews
I purchased a NordicTrack GX 4.6 Pro stationary bicycle for approximately $1,000.00 in July of 2017. The bike's resistance failed in December of 2017, I have called, and called, and called customer service only to listen to, "we are experiencing higher than normal call...
Read more
1.9
#1169715
Reply to reviews
Purchase the NordicTrack rower. After some investigation found out it was the second or third rower on the market. Rower was delivered brought box in put it together. after the whole unit was put together something was rubbing inside the fan unit. I haven't even had...
Read more
1.6
#1169681
Reply to reviews
Ordered bike on 12/15/17. Day 3 told there was a finance hold. Finance company said there was no issue. Called back. They said the account had to be manually fixed and it would be done that night by a manager. 3 days later, same thing. They gave me a free matt for my...
Read more
1.9
#1167274
Reply to reviews
Show

Nordictrack - Customer service

Trying to call customer service everyday since after xmas and waiting on the phone for two hours and not getting any help. Nordictrack has got the worst customer service. How could nobody answer or take message and call you back.
#1166380
Reply to reviews
I ordered a Treadmill on 11/27/17. On 12/2 I received an email advising me the unit has been shipped. As of 12/29 nothing. I cant even talk to someone that can help. I contacted the shipping company on 12/21 they said they had not received the unit yet. After 4 calls...
Read more
Anonymous
Lisa Steele

Write to the Attorney General in your state which is what I will do.

Anonymous
Lisa Steele

I have had the same results as far as "where the heck is my equipment"...Ordered 11/27 and supposed to be in town by 12/05. It was finally delivered today but was the wrong u...

1.6
I didn't like
  • Icon poor customer service
  • Failure to deliver product
  • Poor vcustomer service
#1158195
Reply to reviews
I ordered $5500+ worth of equipment around Thanksgiving. I was told delivery will be in 3 weeks. Still one machine is not here. It was horrendous - they sent wrong machines, machines with broken parts! Worst is you cannot get customer service on calls. Spent 3 hrs on...
Read more
1.5
I didn't like
  • Customer service and product quality
#1158017
Reply to reviews
I ordered $5500+ worth of equipment around Thanksgiving. I was told delivery will be in 3 weeks. Still one machine is not here. It was horrendous - they sent wrong machines, machines with broken parts! Worst is you cannot get customer service on calls. Spent 3 hrs on...
Read more
Anonymous
David McGraw

I ordered an X11i incline trainer 43 days ago, and still have not received the product. Calls to NordicTrack go on hold for over an hour, and after multiple attempts totaling ...

#1158015
Reply to reviews
I placed an order for the new Freestrider on 12/9/17. I received emails confirming my purchase and that the equipment has ship. Nordic Track's website states to allow 10 business days for delivery. Today is 12/28/17 and I have not heard of the status of my order. I see...
Read more
1.2
I didn't like
  • Customer service response time
  • Poor vcustomer service
  • Icon poor customer service
#1157270
Reply to reviews