Not resolved
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

On 11/22 we ordered a treadmill. No contact for 2 weeks.

After numerous calls (being put on hold 30-45 min each time), they promised someone would call back...NOTHING. Finally 12/22 got it delivered...paid for White Glove Service/Assembly...they just took the stuff out of the box and didn’t assemble it. Told me another company will contact me to assemble. After over a week of the parts on my floor ...still no contact.

Being so fed up, I decided to have the item returned on 1/2/2018 since nobody contacted me AGAIN. I was told I would hear from someone in 5-7 days. On 1/11/18 I called to please have this picked up. The lady told me she emailed the delivery company and someone will contact me in 3 days.

Today, 1/17....I have been on hold for over an hour and half as I write this review. I am closing on my house on Friday and need this out of my house. They told me they can send me a box with no waiver form and leave it at the front door. The delivery company will pick it up next Wednesday.

I am sure the new homeowners would love the idea of having this on the front doors for a week! Still on hold with no hour and 45 the time and from somewhere else!

Product or Service Mentioned: Nordictrack Customer Care.

Reason of review: Order processing issue.

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