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1.5 Based on 60 reviews
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  • Customers like
    • Fast delivery after order 1
    • Initial working 1
    • Treadmill 1
  • Customers don't like
    • Worst customer service 9
    • Product durability 7
    • Poor customer service 6
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Bought an X11i and the console is now not working. Have been trying to get a replacement since June of 2016.... can someone pls contact us conspeclimited@gmail.com NordicTrack sales do get ahold of you right away but do not want to know if something goes wrong Why would anyone buy something that they cannot get parts for? Now we cannot submit a complaint unless it is 100 words or more. Been on hold for an hour yet again. Can someone please... Read more

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I ordered a nordictrack treadmill in August. Still waiting. It's on the ground in LA, but according I them it's "not late". What exactly would be late? Hopefully some day I get the equipment and I like it.

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I purchase a treadmill from this company. The treadmill was applied to my credit card and I was sent a confirmation that the order was filled and confirmed on my credit card. Two days later my order was cancelled via email. Apparently they ship only to the billing address if you are in Canada. I live in a rural area and my mailing address is not the same as my shipping address. This wasted several hours of my time. I phoned to explain and the... Read more

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Never been so aggravated with a automated customer service. Nordic tract system just keeps you busy going nowhere. Is there a real customer service department or just a phone number Intended to aggravate customers until they give up. Sears needs to know just how little Nordic tract cares about the people who purchase their equipment. And how hard it is to get any type of customer service at all. This situation may require contact with our local... Read more

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I purchased a very expensive Nordic Track treadmill. After the warranty ran out the machine started running away wide open as fast as it could go and I would have to unplug it from the wall to stop it. I called Nordic Track and they told me the machine is discontinued I cannot get parts or service for the machine. I paid a couple thousand dollars for this thing and I just got to throw it away? That is the trouble with this world, we have a throw... Read more

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Relaced my skier that worked for over 20 years. New company owns NordicTrack. New machine is a peice of junk that is cheaply made. I was told I my credit card would be refuned for the purcase price mines freifgt charges and a 10% restockinf fee. Then was told that they did not want the skier back. I assume bsecuase they cannot unload the sgock they haveon hand a d that I can throw the skier out. It will take 3 weeks to recive my... Read more

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We bought a Nordic Track C 1650 Treadmill from Amazon.com because of the price as well as free assembly and our previous experience with Nordic Track products. Unfortunately, it has been a very frustrating experience. We bought it on July 9, 2016. First for the assembly with Go Configure, we had to make numerous appointments that they changed, cancelled or did not show up at all. Finally, on Aug 11th, one technician showed up at around 6:30... Read more

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July 22, 2016 Nordic Track 1500 S. 1000 W. Logan, UT 84321 ATTN: CEO/PRESIDENT 1-435-750-5000 (p) To Whom It May Concern; I am writing to you in reference to order #NT323494, which was placed through Home Direct USA with an Order # of 81148740 for which we placed with NordicTrack and has been a very big disappointment from the start. On June 18th 2016, we placed an order for the above mentioned order the “Commercial 2950” Treadmill. We paid... Read more

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We ordered an exercise bike nearly a year ago. It was delivered broken. We tried to contact the company and spent hours on the phone on hold. We also spent time in chat to be cut off many times. Once I did talk to a human on the phone, twice they hung up. Finally, almost a year later, I talked to someone who ordered the part and set up service. However, even though the representative changed my address, confirmed it twice, the part was... Read more

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I purchased my x9i incline trainer in May of 2015. We used the treadmill occasionally, but we are far far away from being moderate to heavy users. Within a year, the belt would no longer work. We called customer service and requested (under our 3 year extended warranty) for a service technician to come out. Instead I was told they would send me a replacement motor, a video and instructions on how to replace the motor. Are you kidding me?... Read more

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