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There is no serial number, model, etc... on the floor model I purchased and I need to register the product because the movers dropped the item and bent the bars!!!!!!!!! Nordictrack has no customer services representative to answer their phones or complete an online...
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1.0
I didn't like
  • Broken and service repair or customer service
#1147873
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After reading many other bad experiences with customer service and delivery, I decided to call Nordictrack sales to see if their shipping problems have been corrected. After speaking with their rep for almost an hour, I was assured that there would be no problem, and...
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#1139463
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It took over two months to recieve product. Several delivery appointments were no shows. After I finially recieved the machine and paid my bill in full, I get another bill saying I purchased two more things that I did not purchase. I was on the phone for over two hours...
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I didn't like
  • Total experience
  • Dont ship using a reliable carrier such as usps fedex or ups
  • Customer service response time
#1137986
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Nordictrack - Glad to see this

Nordictrack
#1091393
3.0
Details
I was going to purchase a treadmill from nordictrack, i will do a lot more research. I understand that machines breakdown, but customer service is what sells products and keeps the customers happy and coming back. This is what i do for a living, shame on you nordictrack.
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NordicTrack treadmill

Nordictrack
#1046792
1.2
Details
Worst tread mill I ever bought will never buy a nordicTrack product again. Bought it in November 2016 broke April 2017. Called customer support and all they can do is diagnose it over the phone what a joke and they tell me they going to send me the part and I have to install it myself still waiting for the part since April 26.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Nordictrack Fs7I Elliptical Review

Nordictrack
#981885
Paid for assembly but I've had machine for almost 3 weeks and no assembly. Can barely get freight company on the phone. Everything is texting because "they're so busy". I tried to get Nordictrack on the phone to return it but they left me on hold fo 30 minutes.People who brought machine to house broke it so I've been waiting on a part AND assembly. Would like any advice on legal action.
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Delivery Service Review

Nordictrack
#923024
1.7
Details
I ordered a nordictrack treadmill in August. Still waiting. It's on the ground in LA, but according I them it's "not late". What exactly would be late? Hopefully some day I get the equipment and I like it.
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Nordictrack - Elliptical rusted after one year of use
Nordictrack - Elliptical rusted after one year of use
After one year of use the elliptical has rust all over the handles and almost all the metal components on the machine. The elliptical is use for personal use inside my home. Machine is wiped down after each use. Contacted NordicTrack and they were wanting to blame me...
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1.8
Fairdale, West Virginia
#1122287
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In my many years of purchasing products in person, online or through the phone, I have never experienced worse service than Nordictrack. My wire and I purchased (or attempted to) a free strider machine approximately one month ago. Never having heard of a delivery date,...
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#1120453
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I bought a brand new machine Online from Nordictrack. After ten uses, the machine malfunctioned and it has taken six months to fix it. Instead of admitting that they have sent me a defective machine and replacing it, they insist on ordering more parts and sending a...
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Anonymous
Anonymous

A machine is nothing but a collection of assembled parts.Replace enough of them and it will work.Replace them improperly and it will never work.Design flaws not included.

1.0
#1119757
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I purchased Nordic Track treadmil through Sears. I used the treamill rarely. 6 month after I purchase it it start making noise. I called customer support at Sears and there is a message to call Nordic Track cutumer support. Icalled them, they want you first to register...
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1.0
#1113745
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I should of read the reviews. I ordered the treadmill 1750. I was so excited and when I spoke with CS, she stated that she would waive my shipping fee and give me a free mat for the machine. I told her that I had about 17 stairs she said that was not a problem. I was...
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2.0
I liked
  • Life before buying this treadmill
I didn't like
  • Worst customer service
#1110723
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We have been waiting for our order for over a month. We received an email saying it would be delivered. It never showed up. I called Norditrack and they said your order is there they will call you. Needless to say no call. So they gave me the number of MXD their...
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Anonymous
Cynthia28

I am going through the exact same thing right now. I ordered a treadmill in August and still have not received it as of today October 10th. I told them if it’s not in my home ...

1.0
I didn't like
  • Poor customer service
  • Poor vcustomer service
#1105809
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Nordictrack - Don't buy!!
Nordictrack - Don't buy!!
I purchased the NordicTrack Commercial 2950 treadmill on July 8, 2017 - it took 3 weeks to be delivered and required me to call several times to find out why it was just sitting in a warehouse not being delivered. We put it together in about 2 hours and it didn't work....
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1.0
I didn't like
  • Failure to deliver product
  • Customer service
#1095288
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