NordicTrack Phone Numbers and Emails

Toll-Free Number:

  • (800) 862-3348

General Info:

  • (800) 215-7398
  • (888) 308-9616
  • (800) 999-3756
  • (866) 538-6117

NordicTrack Email:

General Info
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How to Contact NordicTrack Customer Service?

Most Popular Number:

(800) 862-3348
Total calls: 832 Issues resolved: 20 Last call: Mar 28, 2024

What Is the NordicTrack Customer Service Number?

The NordicTrack customer service phone number is (888) 308-9616 for clients within the United States. For those dealing with more technical issues and requiring tech support, the same number can be utilized to get in touch with the appropriate department.

When you call the company, you aim to connect you with a representative who can assist with your issue as efficiently as possible. NordicTrack customer support is committed to offering quality service and addressing customer concerns satisfactorily. When you call, it's recommended to have your product model number or order details handy to facilitate a quicker resolution.

How Do I Contact NordicTrack Support via the Website?

To contact NordicTrack support via the website, follow these steps:
1. Navigate to the website.
2. Scroll to the bottom of the page and click the "Customer Service" link in the footer section.
3. On the Customer Service page, you will find various options, including FAQs, product manuals, and live chat support.
4. Look for the "Contact Us" option or a similar customer support form on the page.
5. Fill out the form. Ensure you provide as much detail as possible to help the support team understand and address your problem effectively.

Using the contact form on the website, you can submit your inquiry anytime.

PissedConsumer Club

Contact Information

NordicTrack Website:

NordicTrack Help Center:

Corporate Office Address:

ICON Health & Fitness Customer Service D
1500 South 1000 West
Logan, Utah 84321
United States

NordicTrack Customer Service Reviews

1.3 / 5
Bad
lisa D Tjl
Terrible customer service

My nordic track bike was delivered damaged. Bike was sent back for a replacement. I was never notified the replacement bike was on back order.
I called the customer service and they were not helpful.
Would NEVER recommend a Nordic Track Bike based on the terrible customer service.

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Lindsay W Odp
Terrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Worst service ever!!! I have been fighting with Nordictrack since July over my commercial 2450.

It took weeks for the technician to come out . It's just over a year so I had to pay $160 but parts were covered. They found glass in the motor . The tech assured me it came this way because he could tell the motor cover has never been opened.

Took pictures and ordered parts so I thought. Three weeks went by and nothing so after finally being able to connect with three different people the parts were never ordered. I was told it was my job to order the parts. Why would it be my responsibility to order parts?

Waited another week for parts to come and another three weeks for tech to come out . Tread still squeaked so loud , he needed to order more parts . He ASSURED me he would order the parts. Another week went by and the parts were not ordered .

I call today and they said my warranty was canceled due to negligence ?? How can this be ? Im currently waiting to hear back from the supervisor who cancelled my warranty . There is zero reason my warranty should be cancelled.

Im beyond frustrated and so upset Im paying a machine that we cant use. The customer service is basically unreachable and when you do you are transferred several times to rude, scripted , helpless agents.

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Guest-4586231
Trade description misrepresentation
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

In December 2022, I purchased a NordicTrak COMMERCIAL 2450 for my company's fitness room. It stopped working about a month ago after less than four months of use, and trust me, it was hardly used, aft.

The belt will not drive.. First day, I called customer service, I was transferred 5 times and also given 7 different phone numbers to call to get help. I was then told they would send me a lubrication kit and a link to a video to show me how to apply the lubricant when it arrives. Neither the kit nor the link were sent.

I emailed the contact representative twice and got no reply. Most of the reps I spoke to were oversees operators and I could hardly understand them. Today, after over an hour with a representative, I was told there is absolutely no warranty what so ever on the equipment because it was in commercial use. Why is this product sold as COMMERCIAL when it is not warranted for COMMERCIAL use?

I believe this as a trade description fault and would like some one to come and fix the machine that I paid $2,898.00 for that is not working.

The drive belt motor is not functioning after 4 months. This is outrageous.

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Ryan F Pcn
Atrocious Company

What an atrocious company with horrific customer service. Avoid NordicTrack like the plague!

We purchased a brand new treadmill which arrived damaged. Instead of sending a replacement treadmill, they're insisting that we wait months for a technician to come to our address to repair.

In all of my years of purchasing products and services, NordicTrack has the least satisfactory customer service experience you could ever expect when purchasing a product of this price-point.
Whatever you do, do NOT waste your valuable earnings or time on NordicTrack. There are far too many other great companies out there.

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How Good is NordicTrack's Customer Service?

Ashanti Xht
Ashanti Xht
Feels Disappointed | Nov 29, 2023

I use the s22i bike for my Parkinson’s. I can’t get ahold of anyone on the phone to set up a service call. Please help! Jim Hall phone 419705****

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Alonza Cej
Alonza Cej
Feels Satisfied | Sep 13, 2023

Superb customer service agent. Highly recommend him. He was knowledgeable and patient. He stayed on the phone with me until I felt comfortable that the machine was working perfectly

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Korina Mhc
Korina Mhc
Feels Satisfied | Sep 04, 2023

Cannot get support for the treadmill!

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Sieanna Unb
Sieanna Unb
Feels Disappointed | Jun 06, 2023

Built the treadmill but cant get it yo power on. Waiting for nordic to call me back

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Aarik Uqh
Aarik Uqh
Feels Disappointed | Apr 22, 2023

Customer Service was ok didn't fix the problem and treadmill isn't working has less than 20 miles on it. Have to wait to send equipment and mail have to wait for a service representative to call after I had to make 4 phone calls to get it delivered.

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Shamon Gfo
Shamon Gfo
Feels Satisfied | Mar 31, 2023

Prompt and knowledgeable of the product and resolved my issues within 10 minutes and stayed on the phone until my concern was fixed.

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Summary of NordicTrack Customer Service Calls

966 TOTAL
CALLS
02:58 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NordicTrack?

Product/ Service Question:

  • “Buy a part”
  • “I have a Nordic treadmill. I would like to get some warranty on it.”
  • “Purchase product with finance option”

Request for Information Question:

  • “Talk to a representative”
  • “Repair request”
  • “Tech support”

Shipping and Delivery Question:

  • “I have a GX 2.7 exercise bike and I can't get the right pedal off”
  • “Did not receive mat”
  • “Shipping charges”

Return/ Replace Question:

  • “Belt replacement help model 25061.2”
  • “Wire replacement to monitor on s22i”
  • “Return equipment”

Staff Question:

  • “On switch and service for my Nordic trac R25 bike”
  • “Service request”
  • “Service call”

Payments and Charges Question:

  • “Fraud”
  • “Pay bill”
  • “Billing”

Activation/ Cancellation Question:

  • “Cancel payment”
  • “Membership, renewal”
  • “Can't activate the machine”

Account Question:

  • “Account”
  • “Forgot password”
  • “IFIT membership”

Refund Question:

  • “Refund”
  • “Need a refund”
  • “If someone doesn't come and fix the incline on our Nordic Track, we demand our money back and someone come and haul it away!”

Other Question:

  • “Looking to find reset button screen on treadmill white won't load”
  • “Help.”
  • “Start machine manual mode”

About

Related Companies

Icon Health and Fitness, iFIT, ProForm, Weider Fitness, Weslo

Summary

NordicTrack is one of the world famous companies that works with fitness equipment. It is considered to be reliable company. NordicTrack has its own web site with links on customer service. Company offers a huge choice of different items that can meets everyone's needs. NordicTrack offers Treadmillssuch models as c 900, reflex 4500 pro, and others, elliptical, incline trainers, exercise bikes, strength, skiers, striders and many other. Also there is a great choice of different accessories for fitness such as stay balls, exercises balls, exercise mats, wrist weights, and others. Besides company has a good choice of apparel for trainings. Customers can get online consultation and help from company representatives.

NordicTrack reviews and complaints

NordicTrack is ranked 137 out of 950 in Sport Equipment and Accessories category

Area Served

USA, UK

Payment Methods

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