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1.5 Based on 58 reviews
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  • Customers like
    • Fast delivery after order 1
    • Initial working 1
    • Treadmill 1
  • Customers don't like
    • Worst customer service 9
    • Product durability 7
    • Poor customer service 6

Relaced my skier that worked for over 20 years. New company owns NordicTrack. New machine is a peice of junk that is cheaply made. I was told I my credit card would be refuned for the purcase price mines freifgt charges and a 10% restockinf fee. Then was told that they did not want the skier back. I assume bsecuase they cannot unload the sgock they haveon hand a d that I can throw the skier out. It will take 3 weeks to recive my... Read more

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We bought a Nordic Track C 1650 Treadmill from Amazon.com because of the price as well as free assembly and our previous experience with Nordic Track products. Unfortunately, it has been a very frustrating experience. We bought it on July 9, 2016. First for the assembly with Go Configure, we had to make numerous appointments that they changed, cancelled or did not show up at all. Finally, on Aug 11th, one technician showed up at around 6:30... Read more

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July 22, 2016 Nordic Track 1500 S. 1000 W. Logan, UT 84321 ATTN: CEO/PRESIDENT 1-435-750-5000 (p) To Whom It May Concern; I am writing to you in reference to order #NT323494, which was placed through Home Direct USA with an Order # of 81148740 for which we placed with NordicTrack and has been a very big disappointment from the start. On June 18th 2016, we placed an order for the above mentioned order the “Commercial 2950” Treadmill. We paid... Read more

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We ordered an exercise bike nearly a year ago. It was delivered broken. We tried to contact the company and spent hours on the phone on hold. We also spent time in chat to be cut off many times. Once I did talk to a human on the phone, twice they hung up. Finally, almost a year later, I talked to someone who ordered the part and set up service. However, even though the representative changed my address, confirmed it twice, the part was... Read more

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I purchased my x9i incline trainer in May of 2015. We used the treadmill occasionally, but we are far far away from being moderate to heavy users. Within a year, the belt would no longer work. We called customer service and requested (under our 3 year extended warranty) for a service technician to come out. Instead I was told they would send me a replacement motor, a video and instructions on how to replace the motor. Are you kidding me?... Read more

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Sears tech came to check my treadmill that is not running. The technician stated need a motor. Consulted NordicTrack and they want to trouble shoot the problem over the phone. Really I'm not a technician. And want to charge lots of money to send there own technician or I need to get a hold of Sears technician to write why he thought the motor was the problem ect ect. Really do they think is really easy to get hold of that technician ?? Read more

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On March 23, 2016 I purchased treadmill at Sears in Newburgh, NY- Serial: GG721R0101389. Model: 83225016.1 Hasn't worked since purchased. I called cust. service and played sound it made to them....agent said sounded like motor was bad and to open with screw drivers. I am a Senior citizen and so is my husband...I'm not getting on my hands and knees to see what's wrong with your brand new product. I have called repeatedly and so has my daughter... Read more

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I've had this machine 7 months,2 major problem. This problem the console stopped working. I talked to 3 different support people each said I need a different part. But they ended sending me a new consol. When I received it NO FRECKING instructions!! What the worst is when I brought the machine I paid for someone to come out and assemble it. Now there telling me that I have to replace the consol myself. They don"t use a warrent for a service... Read more

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I bought my daughter and grand daughter an X7 nordic track with ifit. I even extended the warranty. My daughter moved and the machine worked for about 2 weeks and then started shutting off right after it comes on. She called the extended warranty which does not go into affect until december and they said the regular warranty would cover. She calls and gets NO ONE and NO ONE returns her calls. I called the original salesman for the machine and... Read more

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Was online (chat) and was having problems with the lady chat person in that I would type a question or make a request and she seemed to skip over certain questions. It was a long time before they answered and for some reason they decided to just cut off the chat. Lousy Chat service-when you are sitting there waiting for a reply there is nothing to let you know they will come back. I do Fidelity Chat a lot and that is a great Chat.They have a... Read more

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